While consumer engagement (CE) in the context of artificially intelligent (AI‐based)
technologies (eg, chatbots, smart products, voice assistants, or autonomous cars) is gaining …

Real-time data analytics has emerged as a pivotal tool in the retail sector, revolutionizing
decision-making processes and operational strategies. This study delves into the extensive …

Building e-trust and e-retention in online shopping: the role of website design, reliability and
perceived ease of use | Emerald Insight Books and journals Case studies Expert Briefings Open …

Our study provides valuable insights into the relationship between artificial intelligence (AI)
and Human Resource Management (HRM). We have minimised bias and ensured reliable …

Purpose Chatbots represent an undeniable player between online retailers and customers
as they boost operational efficiency and bring cost savings to businesses while offering …

Developments in artificial intelligence (AI) have led to the emergence of new technologies
offering unique business opportunities. This article examines the factors influencing AI …

Purpose This study aims to compare the effect of barista type (human vs robot) on perceived
safety and examine the role of two moderators (mask-wearing and coronavirus vaccination) …

Growing scientific attention to technology has led to new guidelines for comprehending
consumers' experiences with the technology. Understanding the relationship between …

The digital transformation led by disruptive technologies can help organizations address
numerous challenges and deliver better customer value through innovative technologies in …

Purpose With the upgrade of natural language interaction technology, the simulation
extension of intelligent voice assistants (IVAs) and the uncertainty of products and services …