The present study investigates the effect of the interaction between digitalization and
servitization on the financial performance of manufacturing companies. We challenge the …

This study extends the discussion of digital servitization business models by adopting the
perspective of the theory of the firm. We use four theories of the firm (industrial organization …

By acknowledging the full complexity of the phenomenon of servitization and its manifold
drivers and outcomes, we extend the current literature through a configurational perspective …

The study analyzes the coping practices that emerge when a manufacturer of standardized
products and add-on services expands to provide customized solutions. Based on a …

Despite the increased interest in using digital technologies for servitization purposes, little is
known about what drives firms towards a digital servitization strategy. Using a dynamic …

Servitization describes a paradoxical and lengthy transformation process in the field of
manufacturing, requiring manufacturers to move from competing on the basis of their …

Manufacturers that develop product-service innovation (PSI) attend increasingly to two
criteria: choosing the right set of technologies to achieve PSI, and choosing how to manage …

The literature on servitization and product-service systems calls for more robust evidence
and theory regarding the concept of “sustainable servitization”, and how it balances …

Servitisation is conceptualised as product manufacturers' transition towards bundling
products and services to offer customers enhanced value. Scholars have raised concerns …

Purpose This paper explains how servitization disrupts long-established internal and
external boundaries of product-focused manufacturers and investigates the root causes of …