Purpose–This research paper aims to identify dimensions of patient‐perceived total quality
service (TQS) in the healthcare sector. Further, the impact of the dimensions of patient …

With the ease and availability of high-speed Internet service, online shopping is increasing
rapidly. Consumers are moving to more intensive use of the Internet as the technology …

This paper investigates Critical success factor for TQM implementation in Libyan Iron and
steel company, in order to improve the performance and identify the main impediments of …

Many brick and mortar companies have decided to enter e-commerce markets. However, the
effects of ecommerce on individual business are varied based on several conditions. The …

This paper investigates the relationship among e-retailing attributes, esatisfaction, and e-
loyalty. We identify five attributes (shopping convenience, product selection …

The objective of this paper is to examine the association between Total Quality Management
(TQM) practices and service quality in Malaysia's commercial banking industry. This study is …

With a rapid increase in smart phone users, mobile banking is becoming an available
banking channel that allows consumers to perform banking transactions at their own …

Online reviews have emerged as influential sources of information which greatly affect
customers' pre-purchase decision. Some studies have found that culture impacts online …

The purpose of this paper is to study the link between TQM and the levels of internal and
external customer focuses in project management practices among construction firms in …

There have been inconsistent findings in the literature concerning the relationships between
TQM and organisational performance. Quality assurance and continuous process …