Measuring the User Experience was the first book that focused on how to quantify the user
experience. Now in the second edition, the authors include new material on how recent …

Usability and user experience (UX) are important concepts in the design and evaluation of
products or systems intended for human use. This chapter introduces the fundamentals of …

Usability testing is an essential skill for usability practitioners—professionals whose primary
goal is to provide guidance to product developers for the purpose of improving the ease of …

Usability defects can be found either by formal usability evaluation methods or indirectly
during system testing or usage. No matter how they are discovered, these defects must be …

It is all too common for products, such as consumer appliances, information systems, mobile
apps, and websites, to cause trouble and frustration. For example, products are often difficult …

There has been widespread use of auto-ID technologies. With the increasing diffusion of
smartphones, the potential to serve content to shoppers using auto-ID technologies is …

The fact that several web accessibility metrics exist may be evidence of a lack of a
comparison framework that highlights how well they work and for what purposes they are …

Web accessibility means that disabled people can effectively perceive, understand,
navigate, and interact with the web. Web accessibility evaluation methods are needed to …

Usability evaluation is essential to user-centred design; yet, evaluators who analyse the
same usability test sessions have been found to identify substantially different sets of …

Web Content Accessibility Guidelines 2.0 (WCAG 2.0) require that success criteria be tested
by human inspection. Further, testability of WCAG 2.0 criteria is achieved if 80% of …