Purpose The growing number of publications on knowledge management (KM) has
addressed heterogeneous topics that lack integration and classification. This article closes …

Within the knowledge management (KM) domain, we perceive an increasing number of
publications. Considering this increase, content analysis (CA) is a popular and empirically …

Abstract Knowledge Management (KM) research outputs have been expanding
exponentially in the past years, generating diversified topics, which lack integration and …

Recent trends in knowledge management (KM) have increasingly indicated a lack of
agreement, integration and classification between different KM domains. As such, experts …

This qualitative case study focused on developing a better understanding of a major utility
company's knowledge management/customer service information and communications as …

This qualitative case study focused on developing a better understanding of Consolidated
Edison's knowledge management/customer service information and communications, as …