Consumer research on conversational agents (CAs) has been growing. To illustrate and
map out research in this field, we conducted a systematic literature review (SLR) of …

Artificial intelligence (AI) is (re) shaping communication and contributes to (commercial and
informational) need satisfaction by means of mass personalization. However, the substantial …

How much do anthropomorphisms influence the perception of users about whether they are
conversing with a human or an algorithm in a chatbot environment? We develop a cognitive …

The exponential growth of algorithms has made establishing a trusted relationship between
human and artificial intelligence increasingly important. Algorithm systems such as chatbots …

In this paper, we propose a conceptual framework composed of a number of e-government,
implementation and evaluation-oriented variables, with which we jointly analyze chatbots …

Mobile instant messaging services (MIMs) are important gateways to news exposure and
political conversations. Nevertheless, we still know little about the specific uses and …

This special issue examines the growing importance of algorithms and automation in the
gathering, composition, and distribution of news. It connects a long line of research on …

Misinformation has developed into a critical societal threat that can lead to disastrous
societal consequences. Although fact-checking plays a key role in combating …

Computational news discovery (CND) is a particular application area within computational
journalism related to the use of algorithms to orient editorial attention to potentially …

The use of chatbots in news media platforms, although relatively recent, offers many
advantages to journalists and media professionals and, at the same time, facilitates users' …