Product return is a critical issue due to the uncertainty associated with the price, demand,
and quality of the product. Thus, businesses must improve their information transparency to …

Purpose This study conducts a systematic literature review of e-tail product returns research.
E-tail product returns are essentially acquisition of products that have been sold through …

To compete in today's omni-channel business context, it is essential for firms to co-ordinate
their activities across channels and across different stages of the customer journey and the …

In e-commerce, product returns have become a costly and escalating issue for retailers.
Beyond the financial implications for businesses, product returns also lead to increased …

The increasingly serious problem of consumers returning goods on e-commerce platforms
has brought high costs to the Internet economy, carbon pollution to the environment, and …

Purpose This paper investigate how fit uncertainty impacts product return costs in online
retailing and how digital product fitting, a pre-sales fitting practice, can reduce fit uncertainty …

As the retail industry increasingly adopts an omnichannel strategy amidst the growth of e-
commerce, this study explores the interplay between inventory and return policies in such a …

A significant body of research is dedicated to decreasing the product return rate by applying
management measures that identify the factors and causes of returns. These studies …

The wide variety of retailer return policies can cause consumers confusion. While keeping
costs contained, very restrictive Return Policies (RPs) may mar consumer behavior. As a first …

Customers are skeptical about shopping online because e-commerce environments are
typically considered impersonal. To assure product quality and to enhance customer …