Purpose Despite the fact that chatbots have been largely adopted for the last few years, a
comprehensive literature review research focusing on the intention of individuals to adopt …

Artificial intelligence has the potential to transform many application domains fundamentally.
One notable example is clinical radiology. A growing number of decision-making support …

Despite the advancement of Chatbot technology, little is known about its affordances for
language learning, especially in the context of Malaysian higher education institutions …

The digitalization of businesses proves to create more opportunities for big and smaller
businesses to expand their businesses through the internet. Customer engagement is more …

To distinguish from other competitors, companies have to establish good quality and price
but also an excellent service policy. Especially the after-sales service should guarantee that …

Purpose Indian patients have different medicine systems available at the service that alter
their healthseeking behaviour (HSB). This study aims to examine the beliefs and behaviour …

Abstract The integration of Artificial Intelligence (AI) into education is a recent development,
with chatbots emerging as a noteworthy addition to this transformative landscape. As online …

In this book, the drivers and barriers that motivate or inhibit consumers to participate in e-
commerce are investigated, differentiating between the e-commerce subareas of cross …

The integration of Artificial Intelligence (AI) into education is a recent development, with
chatbots emerging as a noteworthy addition to this transformative landscape. As online …

New disruptive technologies and digital channels are revolutionizing the society and the
daily life of consumers and companies (McKinsey Global Institute 2017; Stanford University …