In this paper, the authors review current literature on retail formats and propose a new
customer-centric framework for retailers to focus on as they continue to innovate and evolve …

The fast-paced growth of e-commerce is rapidly changing consumers' shopping habits and
shaping the future of the retail industry. While online retailing has allowed companies to …

In the literature, various collaborative filtering approaches have been developed to perform
an efficient recommendation on top of reducing the search cost of the customers. The …

Online search intermediaries, such as Amazon or Expedia, use rankings (ordered lists) to
present third-party sellers' products to consumers. These rankings decrease consumer …

We propose a structural model of consumer sequential search under uncertainty about
attribute levels of products. Our identification of the search model relies on exclusion …

We describe online consumers' search behavior for differentiated durable goods using a
data set that captures a detailed level of consumer search and attribute information for digital …

Despite evidence indicating the significant influence of online reviews on purchase
decisions, even after considering a product's average rating, the underlying factors behind …

It is now well understood that social media plays an increasingly important role in
consumers' decision making. However, an overload of social media content in product …

This research analyzes the effects of advance booking and channel type on hotel rates.
While this relationship has been addressed in the literature, most studies take a partial …

This paper considers the monetization of online marketplaces. These platforms trade off fees
from advertising with commissions from product sales. Although featuring advertised …