The scale development process is critical to building knowledge in human and social
sciences. The present paper aimed (a) to provide a systematic review of the published …

Introduction: The Servqual (an acronym from the words “service” and “quality”) method is
used to assess the quality of provided services on the basis of standardised evaluation …

This study is aimed to assess the quality of service provided by Malaysia Airlines and its
impact on overall customer satisfaction. This study employed a convenience sampling …

The aims of this study are investigating the effect of service quality (SQ) dimensions on
satisfaction, identifying the effect of satisfaction on word of mouth (WOM) communication and …

Purpose–The purpose of this study is to investigate hospital service quality and its effect on
patient satisfaction and behavioural intention. Design/methodology/approach–A …

Purpose Following promising growth of the international medical tourism industry,
competitions within the global market have escalated tremendously with increased …

Background: Service quality, customer satisfaction and customer loyalty have received a
special attention in the recent health sector literature. The aim of this study was to examine …

Purpose The purpose of this paper is to investigate service quality, patient satisfaction and
loyalty in Bangladesh's healthcare sector. It identifies healthcare quality conformance …

Purpose–The purpose of this paper is to empirically investigate the influence of consumer
attitude towards Halal banking on e‐service quality and e‐satisfaction, in an online Islamic …

Background Highly competitive market in the private hospital industry has caused increasing
pressure on them to provide services with higher quality. The aim of this study was to …