The multilevel nature of customer experience research: an integrative review and research agenda

AM Kranzbühler, MHP Kleijnen… - International Journal …, 2018 - Wiley Online Library
Over the last three decades, customer experience (CE) has developed from a burgeoning
concept to a widely recognized phenomenon in terms of both research and practice. To …

Timeflow: How consumption practices shape consumers' temporal experiences

N Woermann, J Rokka - Journal of Consumer Research, 2015 - academic.oup.com
While the importance of the temporal dimension for both positive and negative consumption
experiences has been well understood, no general theory exists to explain how consumers' …

The time of consumers: A review of researches and perspectives

J Lallement, A Gourmelen - Recherche et Applications en …, 2018 - journals.sagepub.com
This article provides a synthesis of the research on consumer time. Based on a systematic
review of studies from the past 25 years, it offers an original interpretative framework by …

Student motivation and the 'feel good'factor: An empirical examination of motivational predictors of university service quality evaluation

YS Chong, PK Ahmed - Studies in Higher Education, 2015 - Taylor & Francis
With the globalisation of the higher education industry, service quality in the higher
education services is seen as a vital factor in determining a university's competitive …

Mundane emotions: Losing yourself in boredom, time and technology

S Murphy, T Hill, P McDonagh… - Marketing Theory, 2023 - journals.sagepub.com
Marketing and consumer research has drawn attention to the positive and joyful emotional
features of consumer tribes. However, research has little to say on boredom, an emotional …

Emotional timescapes: the temporal perspective and consumption emotions in services

L Maguire, S Geiger - Journal of Services Marketing, 2015 - emerald.com
Purpose–This study aims to examine how the temporal aspect of service consumption
impacts the emotions that are created within consumers during service encounters …

Joint or separate? The effect of visual presentation on imagery and product evaluation

M Zhao, L Xia - International Journal of Research in Marketing, 2021 - Elsevier
In this research, we examine the effect of joint versus separate visual presentation on
consumers' product evaluation. Counter to prior research on hedonic editing and unpacking …

Beyond bundles: Choosing product bundles increases shopping basket size

BK Volles, D Ribbers, A Van Kerckhove… - Journal of Retailing and …, 2024 - Elsevier
Grocery stores are increasingly grouping complementary products into meal bundles, a
tactic that warrants further investigation. This research explores the impact of presenting …

Customer experience management in medical tourism (case study: Iranian hospital's medical tourists)

H Dabaghi, S Saieda Ardakani… - Journal of Islamic …, 2022 - emerald.com
Purpose The purpose of this paper is to focus on the emerging phenomenon of medical
tourism in the context of Iran from a customer experience management perspective and …

The computer does not always do it better! The effect of computer-automated reward calculations on consumer satisfaction with digital incentives for low-carbon …

X Jiang, Z Ding, Y Mou, Y Liu, M Shen - Resources, Conservation and …, 2025 - Elsevier
Digital incentive tools encourage participants by recording and rewarding their daily low-
carbon behavior on digital platforms, ultimately fostering a low-carbon lifestyle. This …