The multilevel nature of customer experience research: an integrative review and research agenda
AM Kranzbühler, MHP Kleijnen… - International Journal …, 2018 - Wiley Online Library
Over the last three decades, customer experience (CE) has developed from a burgeoning
concept to a widely recognized phenomenon in terms of both research and practice. To …
concept to a widely recognized phenomenon in terms of both research and practice. To …
Timeflow: How consumption practices shape consumers' temporal experiences
N Woermann, J Rokka - Journal of Consumer Research, 2015 - academic.oup.com
While the importance of the temporal dimension for both positive and negative consumption
experiences has been well understood, no general theory exists to explain how consumers' …
experiences has been well understood, no general theory exists to explain how consumers' …
The time of consumers: A review of researches and perspectives
J Lallement, A Gourmelen - Recherche et Applications en …, 2018 - journals.sagepub.com
This article provides a synthesis of the research on consumer time. Based on a systematic
review of studies from the past 25 years, it offers an original interpretative framework by …
review of studies from the past 25 years, it offers an original interpretative framework by …
Student motivation and the 'feel good'factor: An empirical examination of motivational predictors of university service quality evaluation
With the globalisation of the higher education industry, service quality in the higher
education services is seen as a vital factor in determining a university's competitive …
education services is seen as a vital factor in determining a university's competitive …
Mundane emotions: Losing yourself in boredom, time and technology
Marketing and consumer research has drawn attention to the positive and joyful emotional
features of consumer tribes. However, research has little to say on boredom, an emotional …
features of consumer tribes. However, research has little to say on boredom, an emotional …
Emotional timescapes: the temporal perspective and consumption emotions in services
L Maguire, S Geiger - Journal of Services Marketing, 2015 - emerald.com
Purpose–This study aims to examine how the temporal aspect of service consumption
impacts the emotions that are created within consumers during service encounters …
impacts the emotions that are created within consumers during service encounters …
Joint or separate? The effect of visual presentation on imagery and product evaluation
In this research, we examine the effect of joint versus separate visual presentation on
consumers' product evaluation. Counter to prior research on hedonic editing and unpacking …
consumers' product evaluation. Counter to prior research on hedonic editing and unpacking …
Beyond bundles: Choosing product bundles increases shopping basket size
BK Volles, D Ribbers, A Van Kerckhove… - Journal of Retailing and …, 2024 - Elsevier
Grocery stores are increasingly grouping complementary products into meal bundles, a
tactic that warrants further investigation. This research explores the impact of presenting …
tactic that warrants further investigation. This research explores the impact of presenting …
Customer experience management in medical tourism (case study: Iranian hospital's medical tourists)
H Dabaghi, S Saieda Ardakani… - Journal of Islamic …, 2022 - emerald.com
Purpose The purpose of this paper is to focus on the emerging phenomenon of medical
tourism in the context of Iran from a customer experience management perspective and …
tourism in the context of Iran from a customer experience management perspective and …
The computer does not always do it better! The effect of computer-automated reward calculations on consumer satisfaction with digital incentives for low-carbon …
X Jiang, Z Ding, Y Mou, Y Liu, M Shen - Resources, Conservation and …, 2025 - Elsevier
Digital incentive tools encourage participants by recording and rewarding their daily low-
carbon behavior on digital platforms, ultimately fostering a low-carbon lifestyle. This …
carbon behavior on digital platforms, ultimately fostering a low-carbon lifestyle. This …