Purpose “Contactless service” refers to the use of technology in providing products or
services without a salesperson. This study explores the mechanism underlying Millennial …

The purpose of this viewpoint is to present my arguable opinion about the phygital construct
in the hopes of sparking an insightful discussion about its usefulness and the implications of …

Property technology has ushered in new possibilities for the real estate industry, including
the use of virtual reality (VR) technologies by real estate agents when marketing properties …

Touristification is an emerging concept used to enable the understanding of how various
stakeholders interfere and transform a neighbourhood through tourist activities. This study …

Purpose This study aims to understand the impact of the Covid-19 pandemic on small
retailers, and their response to it, using the crisis management model. The research …

Purpose This study aims to identify the pandemic's impact on house rents by applying a
rental gradient analysis to compare the pre-and post-COVID-19 periods in Auckland. The …

Customer engagement is an important multidimensional construct which determine the
success of a firm (eg mobile applications). Nevertheless, research on how to develop …

Catchment areas are vital indicators of purchasing power that significantly influence the
retail sales of shopping malls. However, conventional models, typically provided by mall …

This paper aims to develop a revenge consumption model based on psychological needs
according to self-determination theory and retail therapy. The moderation of therapeutic …

Moving homes has long been considered stressful, but how stressful is it? This study is an
original attempt to utilise a micro-level individual dataset in the New Zealand Government's …