Background: Many governments have programmes collecting and reporting patient
experience data, captured through Patient Reported Experience Measures (PREMs). Our …

Background To review systematically the published literature relating to interventions
informed by patient feedback for improvement to quality of care in hospital settings. Methods …

Background Patient safety measurement remains a global challenge. Patients are an
important but neglected source of learning; however, little is known about what patients can …

Purpose To understand how different methodologies of qualitative research are able to
capture patient experience of the hospital journey. Methods A qualitative study of …

Abstract Background The use of Patient Reported Experience Measures (PREMs) has great
potential in healthcare service improvement, but a limited use. This paper presents an …

Patients at the center of care is often the stated focus of clinicians and healthcare services.
The quality and safety movement has shown that effective organization of care is needed, in …

Objectives Although different forms of patient feedback are available, their use in hospital
management is still limited. The objective of this study is to explore how patient feedback is …

Background Promoting the collection and use of health related outcome measures (HROM)
in daily practice has long been a goal for improving and assessing the effectiveness of care …

Patients are increasingly being asked for feedback about their healthcare experiences.
However, healthcare staff often find it difficult to act on this feedback in order to make …

Background Patient satisfaction is an important outcome measure guiding quality
improvement in the healthcare setting while the patient-centred care movement places …