Blockchain technology is expected to revolutionize the way transactions are performed,
thereby affecting a vast variety of potential areas of application. While expectations are high …

Solving service problems has enormous practical consequences for the economy and
society because (a) more than 80% of jobs in the United States are in the service sector, with …

Systems, networks, and ecosystems in service research | Emerald Insight Books and
journals Case studies Expert Briefings Open Access Publish with us Advanced search …

Abstract Service systems engineering (SSE) focuses on the systematic design and
development of service systems. Guided by a value proposition, service systems enable …

This study investigates the effect of customer orientation on innovation performance in
manufacturing and service firms by comparing their innovation mechanisms. Based on a …

Purpose Service design is a multidisciplinary approach that plays a key role in fostering
service innovation. However, the lack of a comprehensive understanding of its multiple …

The objective of this paper is to review recent developments in service theory and systems
theory with a view to identifying common features between the two. In particular, the study …

Economics has accumulated a great body of knowledge about value. Building on economics
and other disciplines, service science is an emerging transdiscipline. It is the study of value …

Purpose Technology is revolutionizing the management logic of service systems. The
increasing use of artificial intelligence (AI), in particular, is challenging interaction between …

Purpose Poverty, hunger, inequalities, diseases, unsustainable use of resources, etc., in
spite of scientific progress, still remains unsolved worldwide issues. All these issues relate to …