Luxury hospitality: A systematic literature review and research agenda
This article provides a systematic literature review of the hospitality, leisure, tourism,
business, and management literature on luxury hospitality. We use a data-driven …
business, and management literature on luxury hospitality. We use a data-driven …
A systematic review of consumer satisfaction studies in hospitality journals: Conceptual development, research approaches and future prospects
This review paper has the aim of systematically analysing studies published in five
hospitality journals over the period 2000 to 2016. The review was organized around four …
hospitality journals over the period 2000 to 2016. The review was organized around four …
Examining branding co-creation in brand communities on social media: Applying the paradigm of Stimulus-Organism-Response
This paper examines the antecedents of branding co-creation that include social networking
sites'(SNSs) participation motivations, customer participation, brand trust and brand loyalty …
sites'(SNSs) participation motivations, customer participation, brand trust and brand loyalty …
What do hotel customers complain about? Text analysis using structural topic model
The ability to understand the causes of customers' complaints is critical for hotels to improve
their service quality, customer satisfaction, and revenue. This study adopts a novel structural …
their service quality, customer satisfaction, and revenue. This study adopts a novel structural …
Mining meaning from online ratings and reviews: Tourist satisfaction analysis using latent dirichlet allocation
Consumer-generated content has provided an important new information medium for
tourists, throughout the purchasing lifecycle, transforming the way that visitors evaluate …
tourists, throughout the purchasing lifecycle, transforming the way that visitors evaluate …
Guest satisfaction & dissatisfaction in luxury hotels: An application of big data
In order to understand the pivotal attributes of luxury hotel service in Malaysia, this study
analyses big data in the form of online reviews, as available in TripAdvisor. The content …
analyses big data in the form of online reviews, as available in TripAdvisor. The content …
Does hotel customer satisfaction change during the COVID-19? A perspective from online reviews
Y Song, K Liu, L Guo, Z Yang, M Jin - Journal of Hospitality and Tourism …, 2022 - Elsevier
Abstract The coronavirus disease (COVID-19) has impacted the hotel industry in all aspects.
However, the changes in hotel customer satisfaction deserve additional attention. Using …
However, the changes in hotel customer satisfaction deserve additional attention. Using …
Understanding the impact of online reviews on hotel performance: an empirical analysis
Understanding consumers' needs and wants has been a major source of success for hotel
organizations. Notwithstanding, investigating the valence of online reviews and modeling …
organizations. Notwithstanding, investigating the valence of online reviews and modeling …
Linking transformational leadership and employee creativity in the hospitality industry: The influences of creative role identity, creative self-efficacy, and job complexity
CJ Wang, HT Tsai, MT Tsai - Tourism management, 2014 - Elsevier
Integrating transformational leadership, creativity and social cognitive theories, we explore
the relationships among transformational leadership, creative role identity, creative self …
the relationships among transformational leadership, creative role identity, creative self …
The effects of service quality and consumer-brand value congruity on hospitality brand loyalty
RA Rather, MA Camilleri - Anatolia, 2019 - Taylor & Francis
This research integrates the congruity and the social identity theories to better understand
the consumer-brand relationships. A structural equation modelling approach was used to …
the consumer-brand relationships. A structural equation modelling approach was used to …