Purpose This paper aims to analyze the application of Lean Six Sigma (LSS) framework for
supporting continuous improvement (CI) in logistics services. Both the lean philosophy and …

This study presents a novel approach to design and evaluate 'last-mile'solutions–
encompassing the social and economic perspectives of key stakeholders. While urban …

This study addresses the question whether customer service actually has order winning
potential in B2B situations, which customer service strategies are deployed, and what …

This study explores the significant elements in driving visitors' mind while their willingness to
visit (WTV) is formed and affected by the dual-pricing policy announced by a retail market …

Purpose–The service‐dominant logic (SDL) concept is reshaping the view of business‐to‐
business research and practice. Thus, understanding the role of knowledge‐based operant …

In this paper, we review the extant literature pertaining to logistics processes within
organizations. Determinants of the characteristics of logistics processes are identified and …

Electronic customer relationship management (ECRM) is a comprehensive business and
marketing strategy for attracting and retaining customers over the internet. The proliferation …

В результате движения экономики от рынка продавца к рынку покупателя стала
формироваться концепция бизнеса, требующая выявления индивидуальных нужд …

Stratejik maliyet yönetimi kapsamında değer zinciri analizi; endüstri değer zincirinin hangi
aşamalarında ve hangi yollarla maliyet yada farklılaştırma avantajının elde edilebileceğinin …

With the globalisation of world business, the border-crossing activities between
organisations have substantially increased. Organisations not only need to handle supply …