Restrict, clean and protect: signaling consumer safety during the pandemic and beyond

LL Bove, S Benoit - Journal of Service Management, 2020 - emerald.com
Purpose Since the outbreak of the COVID-19 pandemic, customers fear for their health when
interacting with service providers. To mitigate this fear service providers are using safety …

Cost overruns in transportation infrastructure projects: Sowing the seeds for a probabilistic theory of causation

PED Love, DD Ahiaga-Dagbui, Z Irani - … research part A: policy and practice, 2016 - Elsevier
Understanding the cause of cost overruns in transportation infrastructure projects has been
a topic that has received considerable attention from academics and the popular press …

The differing impacts of operational and financial slack on occupational safety in varying market conditions

F Wiengarten, D Fan, CKY Lo, M Pagell - Journal of operations …, 2017 - Elsevier
Operations management scholars have long debated the right level of slack resources
required to optimize a production system. Recent research suggests that the right level of …

Factors affecting rework costs in construction

N Forcada, M Gangolells, M Casals… - Journal of construction …, 2017 - ascelibrary.org
Rework adversely impacts the performance of building projects. In this study, data were
analyzed from 788 construction incidents in 40 Spanish building projects to determine the …

Making sense of rework and its unintended consequence in projects: The emergence of uncomfortable knowledge

PED Love, J Smith, F Ackermann, Z Irani - International journal of project …, 2019 - Elsevier
To make sense of the rework phenomena that plagues construction projects a longitudinal
exploration and mixed-method approach was undertaken to understand its causal setting …

Rework causation that undermines safety performance during production in construction

JBH Yap, J Rou Chong, M Skitmore… - Journal of construction …, 2020 - ascelibrary.org
Rework is positively linked with increased safety risks. As a precursor to decreased rework
and enhanced safety performance, this study appraised the correlative causes of rework and …

Rework in Malaysian building construction: Impacts, causes and potential solutions

JBH Yap, PL Low, C Wang - Journal of engineering, design and …, 2017 - emerald.com
Purpose Rework is detrimental to project outcomes. However, there is still a lack of attention
about rework within the Malaysian construction industry. The purpose of this paper is to …

Building absorptive capacity in an alliance: Process improvement through lessons learned

PED Love, P Teo, M Davidson, S Cumming… - International Journal of …, 2016 - Elsevier
Lessons learned provide the greatest value when they form part of a continuous learning
process and should be: documented, communicated, archived, throughout all stages of a …

Putting into practice error management theory: unlearning and learning to manage action errors in construction

PED Love, J Smith, P Teo - Applied ergonomics, 2018 - Elsevier
Error management theory is drawn upon to examine how a project-based organization,
which took the form of a program alliance, was able to change its established error …

Unearthing the nature and interplay of quality and safety in construction projects: An empirical study

PED Love, P Teo, J Morrison - Safety science, 2018 - Elsevier
Effective implementation of quality and safety management is essential for ensuring the
successful delivery of construction projects. While quality and safety possess a symbiotic …