Abstract In the Era of Society 5.0 which is characterized by the integration of advanced
technology, the vital role of academics in connecting education, research and innovation for …

Services in general are intangible and cannot be fully owned by consumers. Consumers pay
in return for the convenience, service and satisfaction they receive from the service, not for …

From the data above, it can be said that many outlets do not necessarily have high
consumption value either. High consumer value creates customer loyalty. This is the basis …

Spotify merupakan salah satu platform streaming musik terbesar di dunia yang juga
menawarkan layanan podcast. Penelitian ini memiliki tujuan untuk menganalisis …

According to previous researchers, service is an activity organized by an organization
regarding the needs of consumers and will create a special impression. Quality is an …

Quality is an important factor in the business and non-business world where the good and
bad performance of a company can be measured by the quality of the goods and services …

The term requirements are defined as specifications stated in the contract as well as criteria
that must be defined first. The definition of service is an activity or benefit that has no form …

Media content is an important area of communication studies to discuss. By studying media
content and knowing how people and organizations are producing media content …