While importance-performance analysis (IPA) is one of the most ubiquitous methodological
tools utilized in tourism research, its supply-side application to residents has been lacking …

Ensuring a high level of customer satisfaction with public transport is a key objective for
transit agencies wishing to maintain and/or increase service uptake. Importance …

Importance–performance analysis (IPA) is extensively used in hospitality and tourism
research because of its simplicity. However, due to the lack of critical statistical analysis, the …

Importance-performance analysis (IPA) is considered a useful tool in examining customer
satisfaction and management strategies. This technique can help tourism stakeholders in …

This study is a methodological evaluation of studies on importance and performance
measurement, and importance–performance analysis (IPA) which has gained widespread …

Visitor satisfaction has been an important area for leisure research since the 1960s and
more recently for park management. A number of approaches have been adapted from …

Concerning the critical role of customer satisfaction in the success of hospitality enterprises,
researchers have long been investigating customers' quality perceptions about hotel …

Service quality in the tourism industry receives increasing attention in the literature, yet
confusion still exists as to which measure offers the greatest validity. The two main research …

User-generated online ratings have become a prominent tool for hotels to enhance overall
customer satisfaction. Prior research on online ratings has mainly considered commercial …

Sustainable tourism—with its focus on the economic, social, and environmental impact of
tourism—has been an issue since the publication of the Brundtland Commission Report in …