Purpose The purpose of this paper is to accomplish two objectives–to test the functional
relationship between adoption readiness (AR), perceived risk (PR) and usage intention for …

The accelerating growth in technology-based self-service today is giving rise to questions
about the acceptance of such forms of service delivery by all kinds of consumers and under …

Electronic commerce is an increasingly popular business model with a wide range of tools
available to firms. An application that is becoming more common is the use of self-service …

Consumers’ attitudes towards online and mobile banking in China | Emerald Insight Books
and journals Case studies Expert Briefings Open Access Publish with us Advanced search …

The benefits of customer co-creation of value in the service context are well recognized.
However, little is known about service failures in a co-creation context and the consequent …

Consumer attitudes toward the usefulness of and willingness to use Internet e-retail banking
were identified and measured. Our survey was undertaken in Singapore, because its …

Internet banking is a form of self‐service technology, costing millions of dollars, which
leading retail banks have made available in the recent past. An understanding of why users …

This paper seeks to develop our understanding of consumer attitudes towards bank delivery
channels. Accordingly, a questionnaire was designed to obtain information about which …

The rapid development of Internet and Electronic Business has stimulated the banking and
financial sectors towards encouraging customers to bank on-line. This paper explores the …

Customer acceptance of internet banking in Estonia | Emerald Insight Books and journals
Case studies Expert Briefings Open Access Publish with us Advanced search Customer …