Abstract Service triads, in which a buyer contracts with a supplier to deliver services directly
to the buyer's customer, represent an emerging business model. This special issue is …

Sharing economy has gained momentum in recent years. In this paper, a concept and a
synthesised conceptual framework are developed for Sharing Economy-based Service Triad …

The rise in front-end service outsourcing in recent years, despite its advantages, has also
exposed buyer firms to unique challenges. One of the most salient risks for buyer firms in …

The adoption of information and communication technology by elderly care organizations is
an inevitable trend. Most empirical studies on e-Health service quality have focused …

Organisations increasingly outsource service delivery to specialist subcontractors. These
buyers, their subcontractors and their end customers operate in a triadic service relationship …

We explore one prolific type of service triad, the franchise triad, involving three primary
stakeholders: the franchisor, the franchisee and the customer. In this triad, franchisees use …

Purpose To increase sustainability of their products and enable new business opportunities,
manufacturers explore servitization in consumer markets. Yet, the literature has not …

Purpose–The authors aim to conceptually show how social capital between service buyer
and partner firm in a service triad impacts the service buyer's opportunism risk regarding the …

Inter-firm networks are becoming increasingly important, as firms are influenced by their
direct relationships and the networks surrounding them. Our study contributes to the …

This paper discusses an English evaluation and teaching system consisting of several parts.
The first part is a database comprising numerous subdatabases, which store login data and …