Abstract mHealth is an innovative, mobile application based system, which has the ability to
assist people to manage their health better. With the increasing number of mHealth …

With Rapid progress of wireless technology, the daily life of the citizens has undergone
drastic change. They are using sophisticated devices based on latest technology for their …

User satisfaction is a crucial factor for continual usage of e-Government services and for the
success or failure of e-Government projects. The main challenge for Jordanians is what are …

Service sector is under pressure to deliver continuing performance and quality improvement
while being customer-focused. In recent terms, there exists web based or electronic service …

Page 1 INTERNATIONAL SERIES IN OPERATIONS RESEARCH AND MANAGEMENT
SCIENCE perations Management Customer Satisfaction Evaluation Methods for Measuring and …

Measuring customer satisfaction is a key element for modern businesses as it can
significantly contribute to a continuing effort of service quality improvement. In order to meet …

Managers in the service sector are under pressure to demonstrate that their services are
customer-focused and that continuous performance improvement is being delivered. It is …

Websites of private hospitals promoting medical tourism are important marketing channels
for showcasing and promoting destinations' medical facilities and their array of staff …

Purpose–This paper aims to propose a high‐level structure for a global quality evaluation of
a website. This structure is based on the characteristics, sub‐characteristics and attributes of …

The current paper aims to develop an effective and integrated MCDM model for the
evaluation of the sustainability practices in the banking services, employing a multi‐stage …