Creating synergies between participatory design of e-services and collaborative planning
B Wessels, Y Dittrich, A Ekelin… - International Journal of E …, 2012 - igi-global.com
In this article, the gap between participatory design of services and planning processes is
identified. This means that any innovations in service design–whether technological, social …
identified. This means that any innovations in service design–whether technological, social …