A survey on sentiment analysis methods, applications, and challenges
M Wankhade, ACS Rao, C Kulkarni - Artificial Intelligence Review, 2022 - Springer
The rapid growth of Internet-based applications, such as social media platforms and blogs,
has resulted in comments and reviews concerning day-to-day activities. Sentiment analysis …
has resulted in comments and reviews concerning day-to-day activities. Sentiment analysis …
Perceived usefulness of online customer reviews: A review mining approach using machine learning & exploratory data analysis
Online customer reviews, considered as electronic word of mouth, have become very useful
in the era of e-commerce as they facilitate future purchase decisions. The present study …
in the era of e-commerce as they facilitate future purchase decisions. The present study …
Virtual work meetings during the COVID-19 pandemic: The good, bad, and ugly
This study focuses on the good, the bad and the ugly of using videoconferencing for work-
related meetings during the COVID-19 pandemic. Using a text mining process and …
related meetings during the COVID-19 pandemic. Using a text mining process and …
Past, present, and future of electronic word of mouth (EWOM)
Communication platforms are undergoing a transition from physical to digital spaces. The
Internet has radically changed the business scenario wherein people have become the …
Internet has radically changed the business scenario wherein people have become the …
Analysis of customers' satisfaction with baby products: The moderating role of brand image
M Nilashi, RA Abumalloh, S Samad, M Alrizq… - Journal of Retailing and …, 2023 - Elsevier
The previous experience of customers is assessed by textual reviews and ratings to reflect
their levels of satisfaction with the service or product. Online reviews and ratings have …
their levels of satisfaction with the service or product. Online reviews and ratings have …
Consumer perceptions of information helpfulness and determinants of purchase intention in online consumer reviews of services
Online consumer reviews offer an unprecedented amount of information for consumers to
evaluate services before purchase. We use the dual process theory to investigate consumer …
evaluate services before purchase. We use the dual process theory to investigate consumer …
Understanding the determinants of online review helpfulness: A meta-analytic investigation
Online consumer reviews can help customers reduce uncertainty and risks faced in online
shopping. However, the studies examining the determinants of perceived review helpfulness …
shopping. However, the studies examining the determinants of perceived review helpfulness …
[HTML][HTML] Sentiment analysis algorithms and applications: A survey
Sentiment Analysis (SA) is an ongoing field of research in text mining field. SA is the
computational treatment of opinions, sentiments and subjectivity of text. This survey paper …
computational treatment of opinions, sentiments and subjectivity of text. This survey paper …
Predicting the “helpfulness” of online consumer reviews
Online shopping is increasingly becoming people's first choice when shopping, as it is very
convenient to choose products based on their reviews. Even for moderately popular …
convenient to choose products based on their reviews. Even for moderately popular …
The influence of emoji meaning multipleness on perceived online review helpfulness: The mediating role of processing fluency
Emoji is widely used in electronic word of mouth (eWOM) and online consumer reviews
across various social media platforms and online retailers, but the boundary condition of its …
across various social media platforms and online retailers, but the boundary condition of its …