CSR communications strategies through social media and influence on e-reputation: An exploratory study
V Dutot, E Lacalle Galvez, DW Versailles - Management decision, 2016 - emerald.com
Purpose–Publics are becoming responsible customers that urge firms to improve society. By
using social media, corporate social responsibility (CSR) actions could influence …
using social media, corporate social responsibility (CSR) actions could influence …
Customer psychological empowerment as a critical source of customer engagement
C Morrongiello, G N'Goala… - International Studies of …, 2017 - Taylor & Francis
Interpersonal influence today includes an extension in cyberspace in the form of e–word-of-
mouth (eWOM), thereby transforming customers into information producers. Companies …
mouth (eWOM), thereby transforming customers into information producers. Companies …
Designing a measurement scale for e-reputation
V Dutot, S Castellano - Corporate Reputation Review, 2015 - Springer
The concept of e-reputation has attracted substantial attention among practitioners but little
attention among researchers. A review of the literature indicates that e-reputation mostly …
attention among researchers. A review of the literature indicates that e-reputation mostly …
Reputation, e-reputation, and value-creation of mergers and acquisitions
This article investigates the effects of reputation and e-reputation on the value created by
mergers and acquisitions (M&As). Building on the resource-based view, we study the impact …
mergers and acquisitions (M&As). Building on the resource-based view, we study the impact …
Social media and online reputation management as practice: first steps towards social CRM?
T Stenger - International Journal of Technology and Human …, 2014 - igi-global.com
Intensive consumer participation on social media has raised new challenges in terms of
reputation management and CRM. This paper tackles the issue of online reputation …
reputation management and CRM. This paper tackles the issue of online reputation …
Global corporate reputation: a projective qualitative approach from a customer perspective
C Youness, P Valette-Florence, C Assaf - Qualitative Market Research …, 2024 - emerald.com
Purpose The purpose of this research is to extend the results of previous studies regarding
corporate reputation scales and identify new and specific items relevant for studying global …
corporate reputation scales and identify new and specific items relevant for studying global …
[HTML][HTML] E-réputation et réputation: similitudes et différences. Une analyse comparative conceptuelle
P Boistel, D Laroutis - … Revue Interdisciplinaire Management, Homme (s) & …, 2019 - cairn.info
Si le besoin de définir la réputation est considéré comme impératif (Barnett et al., 2006),
aucune définition n'est admise de tous (Wartick, 2002; Sontaité et Kristensen, 2009). Walker …
aucune définition n'est admise de tous (Wartick, 2002; Sontaité et Kristensen, 2009). Walker …
The influence of Social Networks on E-Reputation: How sportspersons manage the relationship with their online community
S Castellano, I Khelladi, A Chipaux… - International Journal of …, 2014 - igi-global.com
With the increased importance of the Internet and the use of social media, new opportunities
and challenges emerge to manage the relationship with audiences and online communities …
and challenges emerge to manage the relationship with audiences and online communities …
[HTML][HTML] Les déterminants de la confiance de l'internaute dans le contexte d'une collecte de crowdfunding
I Khelladi, S Castellano, A Bertaud - Innovations, 2018 - cairn.info
La place de la confiance dans le succès d'une collecte de crowdfunding demeure un champ
peu exploré. Cette étude cherche à comprendre les leviers de la confiance chez les …
peu exploré. Cette étude cherche à comprendre les leviers de la confiance chez les …
The role of wikipedia on corporate E-reputation: evidence from French companies
I Khelladi, A Boutinot - International Studies of Management & …, 2017 - Taylor & Francis
This study complements previous research on e-reputation by exploring how social media
influence corporate e-reputation by extending the circle of stakeholders who can influence …
influence corporate e-reputation by extending the circle of stakeholders who can influence …