Performance‐based management is pervasive in public organizations; countless
governments have implemented performance management systems with the hope that they …

This paper reviews what is known about socio‐economic inequalities in health care in
England, with particular attention to inequalities relative to need that may be considered …

Waiting times for elective treatments are a key health-policy concern in several OECD
countries. This study describes common measures of waiting times from administrative data …

Choice in public services is controversial. We exploit a reform in the English National Health
Service to assess the effect of removing constraints on patient choice. We estimate a …

Objective To examine whether the introduction of payment by results (a fixed tariff case mix
based payment system) was associated with changes in key outcome variables measuring …

This report is the fourth study in a series comparing the funding and performance of the
publicly financed systems of health care in the four countries of the UK. The first, by Dixon …

STUDY OBJECTIVE: To address concerns about prolonged emergency department (ED)
stays from crowding, England mandated that the maximum length of ED stay for 98% of …

There are several models for delivering public services such as health care or education,
most of which can be summarised under the headings of trust, mistrust, voice, and choice …

Despite the significant volume of studies on public sector performance measurement, a
paucity of empirical research describes in detail the systems and processes used at different …

This synthesis seeks to assess and explain the effectiveness of policy interventions to
reduce elective wait times or lists. PubMed, EMBASE, EconLit, and grey literature were …