Customer relationship management and its impact on entrepreneurial marketing: A literature review

V Guerola-Navarro, H Gil-Gomez… - International …, 2024 - Springer
Entrepreneurship is one of the business forces with the greatest power to transform today's
society, due to its ability to discover and take advantage of new opportunities to satisfy …

[HTML][HTML] How does AI drive branding? Towards an integrated theoretical framework for AI-driven branding

MDS Deryl, S Verma, V Srivastava - International Journal of Information …, 2023 - Elsevier
Brands are transforming with the acceptance, adoption, and use of artificial intelligence (AI)
technologies. AI builds dynamic consumer-brand relationships that help build sustainable …

Do brands' social media marketing activities matter? A moderation analysis

I Khan - Journal of Retailing and Consumer Services, 2022 - Elsevier
Considering the increased interest in the role that a brand's social media marketing activities
(SMMA) play in providing better experiences, the current study examines associations …

Brand experience and brand loyalty: is it a matter of emotions?

RB Mostafa, T Kasamani - Asia Pacific Journal of Marketing and …, 2021 - emerald.com
Purpose Based on the stimulus–organism–response (SOR) model, the aim of this study is to
explore the impact of brand experience (BE) on brand loyalty, with the mediation effect of …

The influence of sellers' ethical behaviour on customer's loyalty, satisfaction and trust

H Mansouri, S Sadeghi Boroujerdi… - Spanish Journal of …, 2022 - emerald.com
Purpose This study aims to examine the relationship between sellers' ethical behaviour and
customer loyalty. The mediating effect of trust and satisfaction in the relationship between …

Evaluating the role of technology and non-technology factors influencing brand love in Online Food Delivery services

R Anbumathi, S Dorai, U Palaniappan - Journal of Retailing and Consumer …, 2023 - Elsevier
Technology and non-technology factors in OFD service contribute to attitude development
and behavioral intentions even when the core service (food) is not undertaken by the service …

Emotional brand attachment and brand love: the emotional bridges in the process of transition from satisfaction to loyalty

D Ghorbanzadeh, A Rahehagh - Rajagiri Management Journal, 2021 - emerald.com
Purpose Satisfaction and loyalty as vital and strategic concepts in the marketing literature
are highly important to companies and marketers. The review of the existing literature …

Understanding consumers' trust in social media marketing environment

M Irshad, MS Ahmad, OF Malik - International Journal of Retail & …, 2020 - emerald.com
Purpose The purpose of this study was to examine the impacts of consumers' motivations (ie
remuneration, social, and empowerment) on online purchase intentions mediated through …

When love matters. Experience and brand love as antecedents of loyalty and willingness to pay a premium price in streaming services

M Santos, W Schlesinger - Spanish Journal of Marketing-ESIC, 2021 - emerald.com
Purpose This paper aims to test the effects of brand experience and brand love on brand
loyalty and willingness to pay a premium price in streaming television services …

Do brand relationships on social media motivate young consumers' value co-creation and willingness to pay? The role of brand love

E Wallace, P Torres, M Augusto… - Journal of Product & …, 2022 - emerald.com
Purpose Drawing on consumer brand relationship theory, this study aims to investigate
online brand engagement, brand trust and consumer brand identification as antecedents of …