Background Confusion exists over the definition of the care pathway concept and existing
conceptual frameworks contain various inadequacies which have led to implementation …

Background This study explores the meaning of actionable healthcare performance
indicators for quality of care-related decisions. To do so, we analyse the constructs of fitness …

Abstract Background The use of Patient Reported Experience Measures (PREMs) has great
potential in healthcare service improvement, but a limited use. This paper presents an …

Background Patient-reported data—satisfaction, preferences, outcomes and experience—
are increasingly studied to provide excellent patient-centred care. In particular, healthcare …

Purpose Current performance measurement systems (PMSs) are mainly designed to
measure performance at the organizational level. They tend not to assess the value created …

Health systems face challenges which are inherent to care demand and supply evolution (ie,
demographic change, new technologies) or are the results of unexpected occurrence …

Introduction Performance measurement systems have become essential managerial tools
for healthcare organisations in the last few decades. They allow hospital managers to pilot …

Given the regional disparities that historically characterize the Italian context, in this paper
we propose a framework to evaluate the regional health care systems' performance in order …

In healthcare, the introduction of quality standards and indicators to assess performance
triggered the development of multidimensional Performance Management Systems (PMSs) …

Objectives Given the increasing availability of electronic health records, it has become
increasingly feasible to adopt data-driven approaches to capture a deep understanding of …