The corporate social responsibility–financial performance link in the US restaurant industry: do economic conditions matter?
This study examines the role played by economic conditions (recessionary periods) on the
link between corporate social responsibility (CSR) and corporate financial performance …
link between corporate social responsibility (CSR) and corporate financial performance …
Using self-service technology to reduce customer waiting times
A Kokkinou, DA Cranage - International Journal of Hospitality Management, 2013 - Elsevier
An important perceived benefit of self-service technology has been its potential to reduce
customer waiting-times. The purpose of this study was therefore to examine under which …
customer waiting-times. The purpose of this study was therefore to examine under which …
Restaurant analytics: Emerging practice and research opportunities
D Roy, E Spiliotopoulou… - Production and …, 2022 - journals.sagepub.com
Smart technologies and increased data availability enable restaurateurs to gather more
information about customers and their behavior. These data can be combined with data from …
information about customers and their behavior. These data can be combined with data from …
Moderating effect of capital intensity on the relationship between leverage and financial distress in the US restaurant industry
During the recent and ongoing economic turmoil, countless businesses have been facing
financial distress and many have filed for bankruptcy. This issue is especially critical for the …
financial distress and many have filed for bankruptcy. This issue is especially critical for the …
Measuring and managing service productivity: a meta-analysis
Despite service productivity's scholarly prominence and practical relevance, past research in
marketing has primarily adopted isolated perspectives from which disjointed empirical …
marketing has primarily adopted isolated perspectives from which disjointed empirical …
Unifying service marketing and operations with service experience management
RJ Kwortnik Jr, GM Thompson - Journal of service research, 2009 - journals.sagepub.com
One of the pioneer firms in the leisure cruise industry embarked on a bold idea in 2000 to
offer an unregimented experience unlike most cruises. Despite the appeal of the concept …
offer an unregimented experience unlike most cruises. Despite the appeal of the concept …
The negative synergistic effect of internationalization and corporate social responsibility on US restaurant firms' value performance
SY Jung, S Lee, M Dalbor - International Journal of Contemporary …, 2016 - emerald.com
Purpose The purpose of the current study is to investigate the possible existence of a
synergistic effect of internationalization and corporate social responsibility (CSR) on a firm's …
synergistic effect of internationalization and corporate social responsibility (CSR) on a firm's …
Approaches for restaurant revenue management
Revenue management (RM) helps predict customer demand to optimize inventory
availability and price so that revenue growth can be maximized. The main aim of revenue …
availability and price so that revenue growth can be maximized. The main aim of revenue …
The effect of inventory turnover on financial performance in the US restaurant industry: The moderating role of exposure to commodity price risk
Despite the importance of efficiently managing inventory in the restaurant business,
evidence of satisfactory inventory turnover in the restaurant industry remains limited. This …
evidence of satisfactory inventory turnover in the restaurant industry remains limited. This …
Benchmarking firm capabilities for sustained financial performance in the US restaurant industry
This study is designed to present an empirical assessment of important firm capabilities
appropriate for benchmarking and on which firm capabilities restaurant firms should focus to …
appropriate for benchmarking and on which firm capabilities restaurant firms should focus to …