Each year, consumers return billions of new products to retailers. Despite growing concern
over product destruction, post-return product flows are not well understood, and the full …

Fraudulent customer return behavior, called “wardrobing,” incurs significant product return
costs for online retailers. However, customers can also behave regretfully in online retailing …

Purpose The post-pandemic era has shifted most industries, businesses and consumers
online, increasing the demand for electronic devices, mainly laptops. Additionally, most non …

Purpose The expansion of online shopping aligned with challenging economic conditions
has contributed to increasing fraudulent retail product returns. Retailers employ numerous …

This paper investigates the optimal pricing and return policies of an online retailer selling a
product with multiple versions to consumers facing valuation uncertainty. Consumers …

The biggest drawback of online shopping lies in consumers' uncertainty about the product.
Before making a purchase decision, consumers learn about the product from many sources …

Virtual try-on services, which significantly reduce return rates and enhance user shopping
experiences, pose a crucial question: how can user willingness to use these services be …

Different refund policies offered by e-commerce platforms provide diverse options for
consumers and are crucial for enhancing after-sales service. This study constructs a refund …

Currently, major e-commerce platforms are competing to improve their return services, while
merchants are suffering from consumers abusing return policies. We developed a dual …

Global online retailers are struggling to handle product returns and increase customer
patronage using return policy leniency, but research on how that happens and under what …