Based on a systematic review of 119 articles and working papers, we provide an overview of
how administrative burdens in citizen–state interactions have been studied since the …

A rule is divisive when its legitimacy is contested and divisive rules are an enduring theme of
public administration research. For over three decades, this research has been shaped by …

Using a survey experiment on the topic of tax auditing, we investigate artificial intelligence
(AI) use in government decision making through the lenses of citizen red tape and trust. We …

Drawing on job demands-resources theory, we propose that perceived red tape, as a
hindrance job demand, triggers attitudinal and behavioral precursors of turnover in …

While legitimacy plays a key role in determining if a public sector rule or process objectively
qualifies as red tape, it is unclear if legitimacy shapes subjective red tape judgments. We …

Past research indicates that rules can prevent unbureaucratic behaviors among street-level
bureaucrats (SLBs). In this research, I draw upon the citizen-agent narrative to propose that …

Red tape is a salient societal problem but there is a dearth of research on how perceived red
tape can be reduced. Building on the transparency literature, we hypothesize that higher …

In Australia, the National Immunisation Program and its Standard Vaccination Schedule are
administered by the Australian Government Department of Health. While the public …

Previous research has examined the effects of client and bureaucrat attributes as well as
contextual factors on clients' perception of aggregate-level public services. However, there is …

The focus of red tape research so far, has been on public organizations, their organizational
rules, and on managers' perceptions of red tape. In the literature, it is suggested that red …