The continuous provision of highly available IT services is a crucial task for IT service
providers in order to fulfill service level agreements with customers. Although the …

Poor quality data is a growing problem that affects many enterprises across all aspects of
their business ranging from operational efficiency to revenue protection. Moreover, this …

Service Level Agreement (SLA) plays a significant role in the relationship between citizens
and the government. It stipulates the quality levels required for the meaningful interaction …

Meeting the availability service level objective while minimizing the costs of the IT service
provision is a major challenge for IT service designers. In order to optimize component …

Simulation constitutes a fundamental methodology that is commonly used to analyze the
dynamic and emergent behaviors of complex systems. To increase faith in simulation-based …

Global climate change is one of the challenges of our time. Due to ever increasing demand,
data center providers have to consider the ecological effects of their business. Greenhouse …

The importance of the Quality of Service (QoS) is widely acknowledged due to the
increasing shifting towards client-oriented IT services. The QoS attributes of any IT system …

Government agencies prioritize citizen service delivery to foster trust with the public.
Technological advancements, particularly in Artificial Intelligence (AI), hold promise for …

With the current rapid changes in technologies and business demands, the IT service
providers have to configure and adapt their IT system landscapes to cope with the dynamic …

Optimizing the performance and availability of an IT service in the design stage are typically
considered as independent tasks. However, since both aspects are related to one another …