Accepted: 1 October 2022 This research examines the influence of microfinance services on
the socioeconomic performance of Malaysian B40 households, which are considered …

Economic deprivation of households remains a significant economic issue in the world.
Researchers have shown great concern in identifying crucial factors to enhance poor …

The study is carried out to examine the impact of service quality and waiting time on the
customer satisfaction. Meanwhile, the study has examined the mediating role of waiting time …