Purpose The purpose of this paper, as an empirical investigation of a contingency theory, is
to examine the relationship between technology (as a contingent variable) and management …

Purpose–The purpose of this paper is to study the distinctive features of service performance
measurement. It also provides an overview of current status of performance measurement in …

Purpose–New Ways of Working (NewWoW) refers to a novel approach for improving the
performance of knowledge work. The purpose of this paper is to seek innovative solutions …

The purpose of this paper is to identify practical ways to overcome the specific performance
measurement challenges of knowledge‐intensive organizations. By reviewing performance …

Purpose–The purpose of this paper is to show why developing an enabling performance
measurement system (PMS) can be useful to small professional service firms (PSFs) and …

This study examines the connection between relational mechanisms and performance
measurement. The objective of the paper is to uncover the essential types of relational …

Purpose–The purpose of this paper is to investigate the contingency factors affecting
performance measurement in the service context. The paper aims to review the literature on …

From a resource-based view perspective, the paper provides empirical evidence on new
emerging strategic management accounting (SMA), its association with organizational …

This study attempts to identify and quantify factors that affect service delivery by local
government counsellors in the Gauteng and North-West provinces. The study is based on a …

This study aims at investigating the practice of MaqaÌ „sÌ£ id al-SharÄ «â€ ah based
performance measures, determinants of its successful implementation and its impact on …