Abstract The United Nations 2030 Agenda for Sustainable Development emphasizes the
importance of fostering “full and productive employment and decent work,” highlighting the …

Purpose Applicable to telecom companies operating in Saudi Arabia, this study aims to
investigate the mediating role of workplace dignity (WD) in the relationship between …

Cost-saving and sanitation considerations and the challenge of labor shortages have
catalyzed the application of service robots in restaurants. Although service robots can …

Purpose Customer incivility is commonplace across service industries. Yet, there is little that
is known about how uncivil customers affect employees. The purpose of this study is to …

Purpose The purpose of this study is to evaluate the impact of workplace incivility on
innovation, organizational citizenship behaviors, organizational commitment and …

This article provides a narrative review of the literature on dignity at work with a focus on
social justice perspectives, which informs the development of a conceptual framework to …

Purpose Drawing on the conservation of resources theory, this study aims to identify the
mediating effects of depersonalization and resilience on the relationship between customer …

abstract Building upon conservation of resources theory and affective event theory, this
study broadens the organizational citizenship behavior (OCB) literature by investigating the …

Employee turnover in the hotel industry is rampant and is one of its most significant
challenges. Customer incivility is one of its prominent precipitators and therefore calls for an …

The main objective of this study is to examine the effect of self-sacrificial leadership on
organizational citizenship behavior within the health sector through a moderated mediation …