Multiple criteria decision aiding for finance: An updated bibliographic survey
Finance is a popular field for applied and methodological research involving multiple criteria
decision aiding (MCDA) techniques. In this study we present an up-to-date bibliographic …
decision aiding (MCDA) techniques. In this study we present an up-to-date bibliographic …
Application of multiple-criteria decision-making techniques and approaches to evaluating of service quality: a systematic review of the literature
A Mardani, A Jusoh, EK Zavadskas… - Journal of Business …, 2015 - Taylor & Francis
The main purpose of this paper is to present a systematic review of multiple-criteria decision-
making (MCDM) techniques used in the assessment of service qual-ity. This study reviewed …
making (MCDM) techniques used in the assessment of service qual-ity. This study reviewed …
Application of fuzzy AHP and fuzzy MARCOS approach for the evaluation of e-service quality in the airline industry
Airlines today use e-services extensively for marketing activities and the distribution of
services. Monitoring and evaluating e-service quality are essential for customers' satisfaction …
services. Monitoring and evaluating e-service quality are essential for customers' satisfaction …
What factors drive the adoption of digital banking? An empirical study from the perspective of Omani retail banking
This study aims to investigate the factors influencing the adoption of digital banking by retail
banking customers. A theoretical model was developed based on an extended technology …
banking customers. A theoretical model was developed based on an extended technology …
Determining importance degrees of website design parameters based on interactions and types of websites
S Cebi - Decision Support Systems, 2013 - Elsevier
Nowadays, the internet is the most widely used and an effective tool for firms/organizations
to reach their customers by their websites. Hence, effective design of websites helps …
to reach their customers by their websites. Hence, effective design of websites helps …
A quality evaluation model for the design quality of online shopping websites
S Cebi - Electronic Commerce Research and Applications, 2013 - Elsevier
Design quality of websites is known to have a positive impact on user attention. Although
there are lots of papers that investigate design qualities of websites in the literature, none of …
there are lots of papers that investigate design qualities of websites in the literature, none of …
Prioritizing factors affecting customer satisfaction in the internet banking system based on cause and effect relationships
MM Asad, NS Mohajerani, M Nourseresh - Procedia Economics and …, 2016 - Elsevier
The significance of adopting online service and using in the banking industry has attracted
researchers' attention in the past decade. In such condition that banks use online services to …
researchers' attention in the past decade. In such condition that banks use online services to …
Factors affecting the adoption of internet banking in Jordan: An extended TAM model
M AlKailani - Journal of Marketing Development and …, 2016 - articlearchives.co
This study aims to investigate how customers perceive and adopt internet banking (IB) in
Jordan. An extended Model, based on the Technology Acceptance Model (TAM), was …
Jordan. An extended Model, based on the Technology Acceptance Model (TAM), was …
Banking digitalization:(Re) thinking strategies and trends using problem structuring methods
JFC Rodrigues, FAF Ferreira, LF Pereira… - IEEE Transactions …, 2020 - ieeexplore.ieee.org
Digital transformation is becoming more common in an increasingly digital world, which has
contributed to significant changes in business processes around the globe. In the banking …
contributed to significant changes in business processes around the globe. In the banking …
A new method selection approach for fuzzy group multicriteria decision making
YH Chang, CH Yeh, YW Chang - Applied Soft Computing, 2013 - Elsevier
Fuzzy multicriteria decision making (MCDM) has been widely used in ranking a finite
number of decision alternatives characterized by fuzzy assessments with respect to multiple …
number of decision alternatives characterized by fuzzy assessments with respect to multiple …