Abstract The concept of Circular Economy proposes an innovative alternative model to
counter the failed support of society's current 'linear'mode of operating, with the goal of …

Determining customer satisfaction elements in retailing after-sales services have been well
explored; however, the increasing competition in this area demands the investigation of …

Customer is considered as the king in the world of business. The issue of customer
satisfaction in electronics home appliances has received greater attention from academics …

After sales services (ASS) are activities that take place after the purchase of the product by
customers and are devoted to supporting customers in the use and disposal of goods. ASS …

Abstract The evolution of Artificial Intelligence (AI) has revolutionized many aspects of
human life, including healthcare. Amidst the Covid-19 pandemic, AI-enabled smartwatches …

Despite the increasing attention to the service supply chain management by both
practitioners and academics, the performance measurement of service supply chains still …

The relevance of services is increasing in the world economy, and digital technologies are
boosting this process. At the same time, customers are becoming used to receiving services …

The after-sales activities are nowadays acknowledged as a relevant source of revenue,
profit and competitive advantage in most manufacturing industries. Top and middle …

Purpose–The purpose of this paper is to investigate the effect of after‐sales services on
customers' satisfaction as well as on their behavioural intentions, namely “repurchase …

Services are considered as supply chain processes that are balanced around the capacity of
the firm through the upstream sourcing processes. Empirical research is undertaken to …