The hospitality industry employs people with disabilities; however, as an emerging research
area, little is known about the antecedents, experience, and consequences of disability …

Purpose This paper reviews the literature on disability inclusion (DI) in supply and demand
chains of hospitality and tourism (H&T) organisations. The purpose of this study is to assess …

Purpose The purpose of this study is to critically reflect on visually impaired customers'
technology assistance needs and the perceptions of existing technologies' performance in …

Adaptation and recovery are essential for businesses to survive crises and disasters.
Drawing on the concepts of business resilience and hospitality service delivery practices …

This research, using in-depth qualitative interviews, aimed to disentangle the meanings of
service interactions perceived by both employees with disabilities (EWDs), and their …

Autoethnography, an essential research approach, interweaves personal experiences with
introspective insights from distinct communities. Despite its methodological significance …

Research on people with disability (PWD) in tourism and hospitality workforce is gaining
prominence. However, this body of literature appears to be fragmented, limiting the …

A Covid19-járvány és az azt követő időszak globális szinten komoly nehézségek elé állította
a turizmus–vendéglátás ágazat szereplőit, így hazánkban is. A vendéglátó vállalkozásoknak …

The COVID-19 pandemic introduced a public health crisis, overlaying the disparities in
healthcare access, treatment, and outcomes that were already prevalent in Black and Latino …

This edited book extends a special issue of the Journal of Sustainable Tourism on 'Locating
the workforce at the heart of the sustainable tourism debate'. It showcases research that …