Background Benchmarking has been recognised as a valuable method to help identify
strengths and weaknesses at all levels of the healthcare system. Despite a growing interest …

Summary 40 years ago, Italy saw the birth of a national, universal health-care system
(Servizio Sanitario Nazionale [SSN]), which provides a full range of health-care services with …

Italy was the first large epicentre of the COVID-19 pandemic in the Western world. Since the
country has not had any serious experience with this kind of disease in recent decades, its …

Background The COVID-19 pandemic is a complex global public health crisis presenting
clinical, organisational and system-wide challenges. Different research perspectives on …

On 31st January 2020, the Italian cabinet declared a 6-month national emergency after the
detection of the first two COVID-19 positive cases in Rome, two Chinese tourists travelling …

Effective response to a pandemic depends not only on national dynamics and
characteristics but also on the features of a country's political and administrative …

Background This study explores the meaning of actionable healthcare performance
indicators for quality of care-related decisions. To do so, we analyse the constructs of fitness …

Background: One of the most distinctive management competencies is related to the ability
to structure the strategic vision, develop long-term plans, and communicate them efficiently …

Abstract Background The use of Patient Reported Experience Measures (PREMs) has great
potential in healthcare service improvement, but a limited use. This paper presents an …

Purpose Current performance measurement systems (PMSs) are mainly designed to
measure performance at the organizational level. They tend not to assess the value created …