Demystifying the role of causal-predictive modeling using partial least squares structural equation modeling in information systems research

W Chin, JH Cheah, Y Liu, H Ting, XJ Lim… - … Management & Data …, 2020 - emerald.com
Purpose Partial least squares structural equation modeling (PLS-SEM) has become popular
in the information systems (IS) field for modeling structural relationships between latent …

The disruptive mobile wallet in the hospitality industry: An extended mobile technology acceptance model

S Lew, GWH Tan, XM Loh, JJ Hew, KB Ooi - Technology in society, 2020 - Elsevier
Given that the mobile wallet has become a disruptive innovation, especially in the Malaysian
hospitality industry, this study investigates the adoption of mobile wallet in the hospitality …

QR code and mobile payment: The disruptive forces in retail

LY Yan, GWH Tan, XM Loh, JJ Hew, KB Ooi - Journal of Retailing and …, 2021 - Elsevier
The emergence of mobile payment (m-payment) resulted in the disruption of many sectors in
the business sphere, particularly the retail industry. However, the acceptance of m-payment …

An assessment of e-service quality, e-satisfaction and e-loyalty: Case of online shopping in Pakistan

MA Khan, SS Zubair, M Malik - South Asian Journal of Business …, 2019 - emerald.com
Purpose The purpose of this paper is to examine e-service quality (E-SQ) of online shopping
in Pakistan using “ES-QUAL scale.” Moreover, in this study, the relationship of E-SQ with e …

Partial least squares (PLS) in operations management research: Insights from a systematic literature review

E Bayonne, JA Marin-Garcia, R Alfalla-Luque - Journal of Industrial …, 2020 - jiem.org
Purpose: The present paper aims to analyze the Operations Management (OM) research
between 2014 and 2018 that has made use of Partial Least Squares (PLS) to determine …

Gender and age: do they really moderate mobile tourism shopping behavior?

GWH Tan, KB Ooi - Telematics and Informatics, 2018 - Elsevier
With the growing popularity of mobile devices (m-devices) and technological advancement
in wireless networks, a new form of shopping channel has emerged in the tourism industry …

E-commerce websites, consumer order fulfillment and after-sales service satisfaction: the customer is always right, even after the shopping cart check-out

MA Camilleri - Journal of Strategy and Management, 2021 - emerald.com
Purpose This research identifies the critical factors of online service delivery of electronic
commerce (e-commerce) websites, including website attractiveness, website functionality …

Tapping the next purchase: embracing the wave of mobile payment

HT Tew, GWH Tan, XM Loh, VH Lee… - Journal of Computer …, 2022 - Taylor & Francis
This paper looks to determine the antecedents of Near Field Communication (NFC) mobile
payment from a developing country's perspective. This was done with the use of a …

The effect of environmental regulations, top management commitment, and organizational learning on green product innovation: Evidence from automobile industry

MS Bhatia, SK Jakhar - Business Strategy and the Environment, 2021 - Wiley Online Library
This paper proposes and empirically examines a model to investigate the effect of
environmental regulations, top management commitment (TMCO) and organizational …

Towards a cashless society: the imminent role of wearable technology

XM Loh, VH Lee, GWH Tan, JJ Hew… - Journal of Computer …, 2022 - Taylor & Francis
Wearable payment, which is the use of wearable technology to make payment, is anticipated
to be the future of proximity mobile payment. However, the acceptance and use of wearable …