The impact of the quality of the service from IS/IT departments on the improvement of operational performance: the point of view of users of technological innovations
The purpose of this article is to examine how the provision of services from information
systems/information technology (IS/IT) departments helps organisations to achieve reliable …
systems/information technology (IS/IT) departments helps organisations to achieve reliable …
[PDF][PDF] Experiential quality among coffee lovers: an empirical study in the Malaysian coffee outlets industry
Experiential Quality has become extremely important for coffee outlets industry due to the
highly competitive environment. The main objective of this study is to analyze the quality of …
highly competitive environment. The main objective of this study is to analyze the quality of …
Patient evaluations of the interpersonal care experience (ICE) in US hospitals: a factor analysis of the HCAHPS survey
GA Silvera, JR Clark - Patient Experience Journal, 2016 - pxjournal.org
Abstract The Hospital Consumer Assessment of Healthcare Providers and Systems survey
(HCAHPS) is widely used to evaluate patients' perceptions of their inpatient healthcare …
(HCAHPS) is widely used to evaluate patients' perceptions of their inpatient healthcare …
Raising quality whilst reducing cost in health care: A retrospective cohort study
YB Jeve - The International journal of health planning and …, 2018 - Wiley Online Library
Objective The objective of this study was to investigate the relationship between cost and
quality within the health care sector and to establish which factors could influence this …
quality within the health care sector and to establish which factors could influence this …
Perancangan Kualitas Pelayanan Rumah Sakit melalui Penerapan Fuzzy Quality Function Deployment
R Joegijantoro, MNL Sediawan - Jurnal Ilmiah …, 2014 - ojs.widyagamahusada.ac.id
ABSTRAK Quality Function Deployment (QFD) didefinisikan sebagai suatu metode yang
mendukung desain terstruktur dari produk atau jasa. Metode ini didasarkan pada kebutuhan …
mendukung desain terstruktur dari produk atau jasa. Metode ini didasarkan pada kebutuhan …