Purpose This study aimed to investigate the impact of total quality practices on knowledge
management (KM) processes across a Social Security Corporation (SSC) in Jordan and …

Purpose Today, proficient practices are required to stimulate along various boundaries of
the supply chain (SC) to exploit manufacturing resources economically, effectually and …

Purpose The purpose of this study is to investigate the moderation effects of religiosity in the
relationship between service quality (SQ), customer satisfaction (CS), relationship quality …

Purpose The study focuses on the core issue faced by bankers on how to retain existing
customers who have encountered an e-service failure and who are skeptical about the …

Purpose This study examines factors that affect customer lifetime value (CLV) in fast-food
restaurants (FFRs) in Jordan. These factors are relational benefits, brand experiences …

With a marketing environment in which the winds of change are intense due to technological
developments, CRM based on modern technologies and the Internet has become an …

Wi-Fi technology is one of the most electronic services that recently emerged in the banking
sector that provides significant benefits to clients and banks. Thus, the study aims to validate …

Purpose In the digital economy era, digital platforms are vital infrastructure for innovation
subjects to perform digital innovation activities. Achieving efficient and smooth knowledge …

Purpose Use of digital Islamic banking services is not increasing in Indonesia, despite the
country's sizable Islamic population. This non-adoption might have resulted from consumer …

This research aims to evaluate the factors influencing the use of mobile banking by the
customers. The extended model of this study was based on the technology acceptance …