The effects of motivated consumer innovativeness on consumer acceptance of autonomous delivery robots

M Wu, ASQ Lin, KF Yuen - Journal of Retailing and Consumer Services, 2024 - Elsevier
This research aimed to examine the impacts of motivated consumer innovativeness on
customers' acceptance of autonomous delivery robots (ADRs) using the privacy calculus …

Informing or persuading? Unveiling the complex dynamics of live chat in online labor markets

L Dong, Z Wu, T Ji, Y Tu - Journal of Retailing and Consumer Services, 2024 - Elsevier
This paper delves into the impact of live chat signals, manifested by persuasive and
informative signals, on contract decision and the moderating role of business familiarity …