In the last several decades, electronic word of mouth (eWOM) has been widely used by
consumers on different digital platforms to gather feedback about products and services from …

The images of a tourist destination often depend on information and contents generated by
travelers, suppliers, and residents. This article analyzes the weight that different information …

Purpose–The purpose of this study is to analyse how tourists form the cognitive, affective
and unique images of a tourism destination, taking into account that: travellers use user …

Iran possesses a rich range of natural, cultural, and manmade tourism resources, much of
which is unique in the world. Tourism is the fastest growing industry around the world and …

Ensuring end users (ie, employees) are able and willing to use advanced airline information
systems (IS) is critical for airlines to gain operational efficiency and passenger satisfaction …

En esta tesis se investiga desde un enfoque integrador y multidisciplinar el nivel de
implementación de las herramientas web y web 2.0 en el subsector hotelero de Cantabria …

En el nuevo paradigma de la comunicación, acaecido por la irrupción de las Tecnologías de
la Información y las Comunicaciones (TIC), la formación de la imagen de un destino turístico …

While the tourism sector is experiencing one of the worst crises in its history due to COVID-
19, institutions and governments continue to try to minimize the effects. Social networks have …

Improvement in service quality on an operational level can bring about immediate positive
responses from guests in a restaurant (Cohen and Olsen, 2013). Moreover, the introduction …

Social media (SM) are increasingly changing the context in which businesses operate, and
therefore the understanding of continuously changing trends in the context of digital …