Although it is consistently identified as a critical component of team performance, team
communication is often conceptualized in a variety of manners. The present meta-analysis …

This chapter provides an integrative overview of the large and growing body of research on
conflict in teams. It begins with an overview of the largest body of work in this area, on the …

Today's business organizations are faced with increased competition and growing customer
expectations which require varying approaches to market opportunities. These opportunities …

Based on protection motivation theory and information processing theory, this study explores
the dark side of ubiquitous connectivity enabled by smartphone-based social network …

Sales research has long established that salesperson individual and team drivers are key
for executing effective selling strategies. Yet radical changes in the sales context in the past …

Despite the importance of customer participation in new product development in business-to-
business markets, its specific challenges and potential downsides are under-examined …

Globalization and a distinct fascination for enormous information have guided the
organizations to create and use enormous information investigation (Business development …

This study explores the dark side of leadership, treats creative self-efficacy as a mediator,
and frames supervisor bullying and employee creativity in the context of social cognition and …

How abusive supervision and abusive supervisory climate influence salesperson creativity
and sales team effectiveness in China | Emerald Insight Books and journals Case studies …

This study examines the impact of frontline employees' problem solving on customer
satisfaction (CSAT) during ongoing interactions prompted by service failures and …