Major shocks such as the Covid-19 pandemic create unique and exceptional challenges for
different entities, including individuals, groups and organizations. In this special issue …

The COVID-19 pandemic forced organizations, including higher education institutions, to
rapidly adjust their operations. In the face of the pandemic, most higher education …

The COVID-19 pandemic has underscored the urgent need for healthcare entities to
develop resilient strategies to cope with disruptions caused by the pandemic. This study …

During shocks, residents and businesses rely upon the government to ensure health, safety,
and the continuity of services. The government's ability to respond depends upon how well it …

In this editorial, we explore the role of IS in shaping the capacity to recover from exogenous
shocks. Based on a synthesis of existing literature, we discuss the interplay between IS and …

Chatbots offer customers access to personalised services and reduce costs for
organisations. While some customers initially resisted interacting with chatbots, the COVID …

Many IT professionals seek to improve their job prospects by engaging as leaders of online
communities, for example, by serving as a moderator or admin. We investigate whether such …

Digital tools can help mitigate serious threats to social and economic activity created by
external shocks and reduced government funding. This paper complements Information …

Background Patients using web-based health care communities for e-consultation services
have the option to choose their service providers from an extensive digital market. To stand …

Abstract Adverse Climatic Events (ACEs) are physical manifestations of climate change
threatening global societies and businesses alike. We examine the effect of ACEs on the …