The rise of design thinking as a new approach to innovation has challenged what is
traditionally considered design practice, diversifying what professional designers do and …

While co-design with users has evolved as a promising approach to service innovation, it
remains unclear how it can be used in public service contexts. This article addresses this …

Codesign allows a design team to combine two sets of knowledge that are key to service
design: Customer insights into latent user needs and in-house professionals' conversion of …

At the end of the 1990s, designers began to encounter new types of challenges. Designers,
design researchers, and industry wanted to explore feelings and moods and their links to …

This powerful new book provides a clear framework for understanding and learning an
emerging management practice, leading public design. Drawing on more than a decade of …

Purpose The purpose of this paper is to investigate how vulnerable consumers can be
involved in transformative service design and how this approach may enhance the design of …

The increasing interest in engaging users and other partners in collaborative design has led
to an increase in the number of methods for organising collaboration. The aim of these …

This paper is about new forms of participation that are enabled as a result of social
technologies. The premise is that social technologies simultaneously create and demand an …

Collaborative arrangements between users and designers today are enacted in a
broadening array of circumstances. These include extended, even years-long projects within …

Highlights•Tactile co-design tools enable complex problem exploration.•Tactile co-design
tools improve experience of interdisciplinary teams.•Tactile co-design tools support …