The philosopher of science JW Grove (1989) once wrote,“There is, of course, nothing
strange or scandalous about divisions of opinion among scientists. This is a condition for …

Usability and user experience (UX) are important concepts in the design and evaluation of
products or systems intended for human use. This chapter introduces the fundamentals of …

Usability testing is an essential skill for usability practitioners—professionals whose primary
goal is to provide guidance to product developers for the purpose of improving the ease of …

Usability defects can be found either by formal usability evaluation methods or indirectly
during system testing or usage. No matter how they are discovered, these defects must be …

It is all too common for products, such as consumer appliances, information systems, mobile
apps, and websites, to cause trouble and frustration. For example, products are often difficult …

While being a good communicator is a key skill for user experience (UX) practitioners,
human-computer interaction (HCI) education typically prioritizes the creation of tangible …

Context: The software industry has sought to apply User eXperience (UX) practices that can
help maintain a sustainable business. UX practices make it possible to conduct research …

Organizations across every industry are seeking to adopt effective User Experience (UX)
practices, but they often struggle through an expensive process of trial and error because …

Good UX design is becoming important within the industry when developing new products.
This entails that UX skills have to be available in the development processes. This paper …

Many User Experience (UX) practitioners face organizational barriers that limit their ability to
influence product decisions. Unfortunately, there is little concrete knowledge about how to …