The emergence of omnichannel retailing has revolutionized the way traditional e‐commerce
business operates, subsequently bringing fundamental changes to consumer expectations …

Omni-channel retailing is a popular strategy in a new retailing era when digitalization, social
media, big data and other emerging technologies (eg, Artificial Intelligence (AI), virtual reality …

The heavy environmental effect of the fashion industry, along with the growing interest of
consumers in sustainability issues, is driving this industry towards greater ecological …

Purpose The quality of people life and efficiency of banks can be improved by mobile
banking (m-banking). The long-term success of m-banking depends on its constant use. The …

Many organizations are confronted with the challenge of improving supply chain
transparency not only to meet regulatory requirements, but also to optimize operations …

Purpose The successive waves of the Covid-19 SARS-II pandemic and the attendant
lockdown imposed by the governments worldwide drove the economic activities to a halt …

In a highly competitive landscape, adopting an omnichannel approach might lead to a
market advantage in terms of acquiring and retaining customers, as well as a means to …

Although a positive customer experience is known to be an important source of competitive
advantage, it is unclear how customer experience can be effectively managed in an …

Purpose Risk perception is an essential factor affecting how individuals evaluate risk, make
decisions and behave. The impact of risk perception on customer purchase behavior has …

In order to realize the goals of Industry 5.0 (I5. 0), which has data interoperability as one of
its core principles, the future research in the Supply Chain (SC) visibility has to be aligned …