Storytelling about places is recognized as a tool to enhance the reputation of regions as they
compete for tourism and economic development spending in the digital age. Through digital …

Economics has accumulated a great body of knowledge about value. Building on economics
and other disciplines, service science is an emerging transdiscipline. It is the study of value …

Purpose Technology is revolutionizing the management logic of service systems. The
increasing use of artificial intelligence (AI), in particular, is challenging interaction between …

Purpose Poverty, hunger, inequalities, diseases, unsustainable use of resources, etc., in
spite of scientific progress, still remains unsolved worldwide issues. All these issues relate to …

The objective of this paper is to achieve a better understanding of the role of ethical values
in forming and directing a strategy for service excellence, service innovation, and value-in …

The paper is rooted in the recent Service Science line of research focused on the notion of 'T-
shaped'knowledge. To the aim of theoretically and conceptually discuss the knowledge …

As a result of the rapid growth of urban populations and use of smartphones, the new
millennium has ushered in an age of unprecedented levels of collaborative and competitive …

In a fast-changing environment, organizations face conditions of growing complexity that
challenge decision-making and innovation activities, highlighting an increasing need to …

This paper presents a metamodel that addresses service system analysis and design based
on an operational view of service that traverses and integrates three essential layers: service …

Three frameworks are recommended to analyze multilevel governance across a spectrum of
complex human systems, including nations, states, cities, universities, hospitals, hotels, and …